1. Introduction
These Terms and Conditions ("Terms") govern your relationship with TRIPMAX LTD ("Company", "we", "us", or "our") when you access our website at tripmax.co.uk or engage our visa consultancy, document preparation, and travel concierge services.
2. Independent Agency Status
TRIPMAX LTD is an independent private visa consultancy and travel management company. We are not affiliated with, accredited by, or acting on behalf of the UK Home Office, European Commission, foreign embassies, or official concessionaires (such as VFS Global, TLScontact, or BLS International). We provide expert private advisory and administrative preparation services.
3. Nature of Services
Our services include, but are not limited to:
- Comprehensive assessment of visa category eligibility and requirements;
- Document verification, formatting, and translation advisory;
- Tailored consulate cover letters and travel itineraries;
- Assistance in scheduling biometric appointments at authorized visa application centres;
- Compliant Schengen travel medical insurance arrangement;
- Curated holiday packages, airline bookings, and accommodation reservations.
4. Service Fees, Payments & Stripe Processing
All consultancy quotations provided by TRIPMAX LTD are in British Pounds Sterling (GBP). Quotations are tailored to each client's specific visa type, processing urgency, and itinerary requirements.
- Payments are securely processed via Stripe, supporting major debit and credit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay.
- All consultancy fees must be settled prior to the release of prepared dossiers, custom cover letters, or confirmed appointment vouchers.
- TRIPMAX LTD consultancy fees cover our private advisory and administrative preparation services and do not include mandatory statutory consular or biometric application fees payable directly to foreign missions or outsourced visa centres.
5. Client Responsibilities & Warranties
As a client, you warrant and agree that:
- All information, identification documents, and financial records supplied to TripMax are authentic, true, accurate, and up to date;
- You will attend your scheduled biometric appointments promptly with the full hard-copy documentation package compiled by TripMax;
- You will disclose any previous visa refusals, immigration breaches, or criminal records to enable accurate representation in cover letters.
6. Decision Authority & Guarantees
The authority to issue or refuse a visa rests exclusively with the sovereign consulates and immigration departments of the respective destinations. TRIPMAX LTD does not guarantee the grant of any visa. However, with our 98% first-time approval rate, in the rare event of a refusal where our advice was followed completely, we will prepare a strengthened re-application or appeal free of our consultancy service charges.
7. Limitation of Liability
To the maximum extent permitted by English law, TRIPMAX LTD shall not be liable for any indirect, consequential, or economic loss resulting from embassy delays, flight schedule changes, passport loss by couriers/consulates, or visa refusals. Our maximum aggregate liability under any contract shall be strictly limited to the total fees paid by the client to TRIPMAX LTD.
8. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of them shall be governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.